Articles
The software now runs as a service. As a result, you need to make sure that the service (which...
How can I backup an Outlook .pst file?To backup PST files, there are generally two approaches. Approach 1, use the So Simple smart...
How can I change my backup schedules?Launch the Online Backup software then click on the wrench next to File and Folder Backup. If you...
How can I delete computers, files or folders from my account?1. From a Windows PC/Server, launch the Online Backup application2. Login3. Click "View /...
How can I reset my password?Go to https://dashboard.managedoffsitebackup.netClick the Reset password linkEnter your usernameA...
How can I tell how much space I've used?The main application will tell you as soon as you load it up.Alternatively, you can check the...
How can I verify my backups are running?There are a few ways to tell if your backups are running. This is perhaps the easiest and most...
How do I assign a ShadowProtect license?In order to assign a license login to the...
How do I backup Quickbook files?Mastermind Backup Online Backup can usually backup open files, but Quickbooks files use a...
How do I backup my Outlook files?1. Log into the application with your user name and password. 2. Click on the wrench next to File...
How do I change the location of the cache folder in v4.8 and higher?To change the "Cache Folder" location, log into the application, click on Menu > Options >...
How do I enable/disable email reports?Click on Menu found on the top of the application and select Advanced Options. Select...
How do I recover all files/folders older than a certain date?1. Login into client application with your backup account credentials2. Click "View / Restore"...
How do I recover an older version of a file?To recover an older version, start by launching your backup software. Locate and click the View /...
How do I recover data from the software?1. You can view the data that has been backed up online, by launching the Mastermind Online...
How do I recover files from the web front-end?To recover files without using client backup software, log...
How do I schedule a task in Windows?Please follow the steps below in order to schedule a task in windows.You must be logged on as an...
I removed files from the backup server, then I decided I wanted to upload them again, but now the software isn t picking them all up. What can I do?How can I verify my backups are running?If the file no longer exist on the server but it is no...
I'm not getting backup reports, how can I verify my backups are completing?I would start off by verifying that the backups did run, to do so log into your account and then...
Where can I find my Outlook .pst file and how do I know it's being backed up?In order for your pst to be backed up we will need to make sure it is included in the backup...
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